Delivery Information

We deliver to the whole of Black Isle, Evanton, Dingwall, Maryburgh, Conon Bridge, Muir of Ord, Beauly, Kiltarlity, whole of Inverness, south to Dores, Daviot,  Moy, east to Culloden, Croy, Nairn.

Delivery is charged art £7.00 for all stands and trees up to 8ft. For tree orders over 8ft please contact us directly: info@bichristmastrees.co.uk

​​​​​​​​​​​​​​​​​​​​​​​DELIVERY TERMS & CONDITIONS
 

Goods will only be despatched after full payment for ordered goods has been cleared in our bank account.

Goods will require a signature on delivery.  No goods can be left unattended without a signature unless the customer has stated otherwise on the order form.  In the event the customer is unavailable to accept the order and wishes the goods to be left somewhere on the delivery premises this can be declared in the message box when placing the order.  Black Isle Christmas Trees cannot accept any responsibility for any damage or theft of goods if permission to leave the consignment unattended has been given in this way.

If no one is available to take the order a card will be left through your door.  It is the customers’ responsibility to make contact in order that a subsequent delivery or collection date can be arranged.  No refunds can be made for the failure to make alternative arrangements.

Any problems with the order must be notified to us on the day the order is received.  Black Isle Christmas Trees cannot accept returned goods more than 3 days after delivery.

If the delivery of ordered goods is refused by the customer, a rejected delivery fee of £25 will be taken.

If there is a change of mind over the order, it is the customers’ responsibility to meet the cost of the returned delivery.  A full refund, excluding any delivery costs, will be provided if goods are returned in a saleable condition.  No refunds will be provided if the goods are damaged on return.

Black Isle Christmas Trees will deliver goods but will not play any part in installing your tree or other purchased goods.